Client
Pacific BPO
Deal Type
Buy-Side M&A
Deal Team
Ripun Jai Mehta
Managing Partner
Pankaj Arora
Managing Director
Anuj Jaisinghani
Associate Director
Client Description
Pacific BPO Pvt. Ltd., through its U.S. subsidiary Pacific Global, Inc., is a leading Revenue Cycle Management (RCM) company providing medical billing, coding, and accounts receivable services to U.S.-based hospitals and physician groups. With over 900 employees across four offices in India and the U.S., Pacific serves a wide spectrum of healthcare providers through both offshore and nearshore delivery models.
Bergen Management, LLC, headquartered in Teaneck, New Jersey, is a regional RCM provider with an established client base of hospitals and physician practices. The firm offers end-to-end revenue cycle solutions with a focus on compliance, turnaround, and customer service.
Approach
Pacific BPO engaged Novistra Capital to advise on a strategic acquisition to expand its onshore delivery footprint and strengthen its client portfolio in the U.S. market. Novistra led the transaction process—structuring the deal as an asset purchase to ensure a seamless integration and operational transition.
With deep experience in healthcare outsourcing and revenue cycle services, Novistra supported Pacific in identifying Bergen as a culturally aligned, complementary platform with immediate scale benefits.
Outcome
Pacific Global, Inc. acquired Bergen Management, LLC, adding U.S.-based delivery capability and deepening its client relationships across hospitals and physician groups. The acquisition supports Pacific’s strategic goal of becoming a hybrid, multi-shore RCM provider serving clients across care settings.
This transaction builds on Novistra’s track record in healthcare BPO and cross-border M&A, particularly in the RCM vertical.
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